If the DHL messenger wants to deliver your shipment but you are not home, he will try to leave your shipment with a neighbor or leave it at a branch or Packstation near you for pickup. In the case of a DHL Express delivery, the delivery person will also contact you by phone to arrange an alternative delivery location or time. You can also log on to DHL online or contact customer service to arrange a redelivery or provide an alternative delivery address. It is important to act quickly to pick up your shipment or arrange an alternate delivery, as DHL typically provides limited time to pick up the shipment or arrange a redelivery