General Terms and Conditions
§ 1 Scope and Definitions
1.1 Scope
The following terms and conditions apply to all orders and contracts concluded between SHR Germany Onlineshop GmbH, located at Hans-Sachs-Str. 17, 40721 Hilden (hereinafter also referred to as "Provider", "Seller" or simply "we") and the customer via the website shr-germany-onlineshop.de.
1.2 Definition of the Provider
SHR Germany Onlineshop GmbH, located at Hans-Sachs-Str. 17, 40721 Hilden, is hereinafter referred to as the "Provider".
1.3 Definitions
According to Section 13 of the German Civil Code (BGB), a "consumer" is a natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or their independent professional activity. This means that the consumer enters into the legal transaction for personal, non-commercial purposes.
An "entrepreneur" according to Section 14 of the German Civil Code (BGB), on the other hand, can be either a natural person or a legal entity, partnership, or corporation that concludes or enters into a legal transaction within the scope of their commercial or independent professional activity. Various economic activities, such as manufacturing, trade, services, and other entrepreneurial activities, can be carried out here.
A "merchant" according to Section 1 of the German Commercial Code (HGB) is someone who operates a commercial business.
According to Section 126 of the German Civil Code (BGB), "written form" means the handwritten signature of a document; alternatively, according to Section 126a of the BGB, it means a qualified electronic signature.
According to Section 126b of the BGB, "text form" means a legible declaration on a durable medium (email, fax, text message, etc.) in which the person making the declaration is named.
1.4 Inclusion and Contradiction of Customer Terms and Conditions
Unless expressly agreed otherwise in writing, we object to the inclusion of customer terms and conditions. Any verbal agreements, orders, and purchase orders require written confirmation.
1.5 Written Form Clause
Additional agreements and contract amendments must be recorded in writing or in text form. Verbal promises made by our sales and service staff are also included and require confirmation, at least in text form.
1.6 Validity of the General Terms and Conditions in the Event of Invalid Provisions
Should individual provisions of these General Terms and Conditions be invalid due to mandatory legal provisions, the remaining provisions shall remain fully valid.
§ 2 Information, Advice, and Disclaimer of Liability
2.1 Information and Advice
Information and advice regarding our products and training courses are based on our previous experience and international studies. Information and advice provided purely verbally are not binding and do not give rise to any liability.
2.2 Performance data and average values
The values provided as part of our advice, especially performance data, are average values determined under standard laboratory conditions.
2.3 Disclaimer of liability
We assume no obligation to strictly adhere to the stated values and application possibilities.
§ 3 Customer responsibility, legal aspects, and product information
3.1 Customer responsibility and legal aspects
The customer bears sole responsibility for compliance with the legal provisions within their area of responsibility, particularly with regard to the use of the product and the recognition of training courses.
3.2 Product information and representations
The seller's information regarding the product or service is to be understood as guidelines. This also applies to associated representations such as drawings and illustrations.
3.3 Customary and Technical Deviations
Deviations that are customary in the trade or arise due to legal requirements, as well as technical developments, are permitted.
§ 4 Conclusion of Contract and Order Process
4.1 Offer and Invitation
4.1.1 Binding Offer from the Seller
By placing products in our online shop, we submit a binding offer to conclude a purchase contract for these items.
4.2 Conclusion of Contract
4.2.1 Acceptance of the Offer by the Customer
A contract is concluded as soon as you make the offer in your shopping cart binding by clicking on the order button. accept.
4.2.2 Review and Correction Before Order Completion
Before finally submitting your order, you have the opportunity to review all information in the shopping cart and correct it if necessary.
4.2.3 Order Confirmation
After you have submitted your order, you will receive an automatic email confirmation from us.
§ 5 Prices and Pricing
5.1 Prices
5.1.1 Binding Product Prices
The product prices stated in the order, order confirmation, or order confirmation are binding and apply unless expressly agreed otherwise. All prices are final prices including statutory sales tax, unless otherwise stated.
5.1.2 Price Changes
We reserve the right to change prices for future orders. Orders already placed will not be affected by such price changes. Subsequent price reductions or price changes by the customer after the order has been placed are not permitted and will not be accepted.
5.2 Discounts and Special Offers
5.2.1 Validity Period and Conditions
Discounts or special offers are only valid for the specified period and are subject to established conditions.
5.2.2 Changes to Offers
We reserve the right to change, terminate, or withdraw these offers at our sole discretion; this does not apply retroactively to orders already placed.
5.3 Incorrect Prices
5.3.1 Cancellation in Case of Errors
In the event of obvious pricing errors in our shop caused by technical or human error, we reserve the right to cancel the affected order and withdraw from the contract. to withdraw.
5.3.2 Customer Information and Options
We will inform you immediately in such a case. In these cases, the customer has no right to purchase the product at the incorrect price. However, there is the option to purchase the product at the correct price, if the customer so wishes.
5.4 Currency Conversion
5.4.1 Additional Fees
If you wish to make a payment in a currency other than the euro, additional fees may arise due to currency conversion. These fees are set by your payment service provider and are not included in our prices.
5.4.2 Currency Fluctuations
Please note that the actual amounts you will be charged may differ from the prices displayed in the shop due to currency fluctuations.
§ 6 Shipping Costs
6.1 Calculation and Notification
6.1.1 Varying Costs
The costs for shipping the ordered goods vary depending on various criteria, such as the weight of the product, the dimensions, the selected shipping method, or the delivery location.
6.1.2 Transparency in the Ordering Process
The exact shipping costs will be displayed transparently and clearly during the ordering process before you complete your order.
6.1.3 Combined Deliveries
Orders of multiple items may result in combined deliveries, which may reduce or increase shipping costs.
6.2 Additional Charges for International Deliveries
6.2.1 Customs Duties and Taxes
For deliveries abroad, customs duties, taxes, and other import charges may apply in addition to the stated shipping costs.
6.2.2 Customer Responsibility
These costs are to be borne by the customer. It is the customer's responsibility to check with the relevant customs and tax authorities about these additional costs before ordering.
6.2.3 Delivery Service and Delays
Depending on the delivery service and destination country, international deliveries may take longer. Any delays due to customs controls are not included in the estimated delivery time.
6.3 Return Costs
6.3.1 Returns within the Withdrawal Period
If the customer exercises their right of withdrawal as a consumer, they will bear the direct costs of the return shipment, unless otherwise agreed.
6.3.2 Defective or Damaged Products
For defective or damaged products, we will cover the costs of return and reshipment.
§ 7 Handling Late Payments
7.1 Late Payment Interest
If the customer defaults on payment, we are entitled to charge statutory default interest of 5 percentage points above the base interest rate for legal transactions involving consumers and 9 percentage points above the base interest rate for legal transactions involving non-consumers per year. Further claims for late payment remain unaffected.
7.2 Reminders and Debt Collection
In the event of late payment, additional reminder fees will be charged after two reminders. Should the payment arrears persist, we reserve the right to forward the outstanding amount to a debt collection agency or a lawyer. Any costs incurred will be borne by the customer.
7.3 Right of Withdrawal in the Event of Late Payment
If the customer fails to pay the outstanding amount despite repeated reminders and a reasonable deadline, we reserve the right to withdraw from the contract and reclaim the goods. If, for example, a remaining balance is still outstanding from an installment purchase, this becomes due immediately.
§ 8 Services
8.1 Scope of Services and Implementation
SHR Germany Onlineshop GmbH undertakes to provide the agreed services in accordance with the scope of services specified in the contract, the order confirmation, or the order confirmation. SHR Germany Onlineshop GmbH is authorized to provide the service through third parties. If this occurs, the third party's general terms and conditions apply in addition. The service will be provided with due care and professional competence.
8.2 Customer's Obligation to Cooperate
The customer is obliged to support SHR Germany Onlineshop GmbH in the provision of the service. This includes the timely provision of all necessary information and documentation required for the proper performance of the service.
8.3 Postponement or Cancellation of Appointments
SHR Germany Onlineshop GmbH reserves the right to postpone or cancel scheduled appointments for the performance of the service due to unforeseen circumstances, such as illness or insufficient number of participants for training courses. In such cases, SHR Germany Onlineshop GmbH will endeavor to inform the customer promptly. SHR Germany Onlineshop GmbH assumes no liability for any expenses or damages incurred as a result of such postponements or cancellations.
8.4 Cancellation and Depreciation of Value
After completion of a service, cancellation is no longer possible. Furthermore, there is no entitlement to a reduction in the agreed price for services already provided. Please note that receiving the Zoom link in connection with the online training is also considered a service provided. Therefore, the training cannot be canceled after this time.
§ 9 Delivery Conditions
9.1 General Delivery Conditions
9.1.1 Delivery Times
Delivery times may vary depending on the chosen shipping method and the internal processing times of the service providers. They depend on various factors, including the shipping destination and the selected service option.
Please note that for deliveries via freight forwarding or our internal drivers, a delivery time of up to 15 business days from receipt of the purchase price, down payment, or security deposit is provided in the seller's business account. The delivery time may vary due to various factors such as transport distances, route planning, and traffic conditions. Any deadlines and dates for deliveries and services promised by us are always approximate, unless a fixed deadline or date has been expressly promised or agreed upon in writing. If shipping has been agreed, delivery periods and dates refer to the time of handover to the freight forwarder, carrier, or other third party commissioned with the transport.
9.1.2 Delivery Details and Risk
The goods will be delivered to the delivery address specified by the customer using the shipping method selected by us. We reserve the right to independently determine the carrier, mode of transport, and route. According to Section 447 of the German Civil Code (BGB), this is a sale by dispatch. For deliveries to commercial customers/entrepreneurs, delivery and shipping are at the customer's own risk. Any transport damage must be claimed from the shipping company or freight forwarder.
9.1.3 Exceptional Cases for Deliveries
If delivery cannot be made due to force majeure or other circumstances that cannot be remedied, our obligation to perform shall cease. In such cases, you are entitled to the statutory claims arising from the impossibility.
9.1.4 Packaging and Assembly
To ensure safe transport, the ordered goods will be delivered in a transport box or padded packaging/carton. The customer must retain this packaging for any warranty claims. If necessary to remedy a defect, the customer is obligated to independently organize packaging of equivalent quality or to retain the supplied packaging. In this case, the customer is responsible for proper packaging.
The transport box remains the property of SHR Germany Onlineshop GmbH and must be returned to SHR Germany Onlineshop GmbH upon request. Delivery is only possible to the curb. The delivered goods are to be unpacked and assembled by the customer themselves.
The customer is solely responsible for ensuring that all packaging materials are properly disposed of or stored. SHR Germany Onlineshop GmbH assumes no responsibility for the return or disposal of packaging materials.
§ 10 Delay in Delivery
The seller reserves the right to delay delivery by a further 14 working days if, for reasons beyond the seller's control, delivery cannot be made at the originally agreed time. In such a case, the customer will be informed immediately of the delay.
The seller assumes no liability for delays in manufacturing and production due to a lack of components on the global market, unless these circumstances are due to the seller's fault. If components required for the manufacture of the ordered goods are not available, the seller reserves the right to extend the delivery time appropriately. In such a case, the buyer will be informed immediately of the delay. The customer acknowledges that such delays do not constitute grounds for claims for damages or termination of the contract, unless they are due to gross negligence or willful intent on the part of the seller.
10.1 Partial Deliveries
We reserve the right to make partial deliveries provided this is beneficial for smooth processing and does not cause significant disadvantages to the customer.
10.2 Delay in Acceptance
According to the terms of the contract, the buyer is obligated to accept the ordered goods on the agreed delivery date. If the buyer fails to fulfill his obligation to accept, he is in default of acceptance. In such a case, the seller is entitled to set the buyer a reasonable deadline for acceptance of the goods. After this period has expired, the seller may withdraw from the contract and claim damages.
§ 11 Returns / Returns
11.1 Returns due to customer request or incorrect order
If the customer returns the goods due to a requested exchange or an incorrect order, the customer shall bear the return costs. The returned goods must be in an unused and undamaged condition in accordance with legal requirements.
11.2 Loss of Value of the Goods
Any loss of value of the goods will only be considered if this is due to handling that goes beyond checking the quality, properties, and functionality of the goods.
11.3 Return Period
The return must be made within the statutory cancellation period.
11.4 Undeliverability and Return Costs
If delivery of the goods is not possible due to circumstances beyond the customer's control, such as unsuccessful delivery by the shipping company or DHL, the following regulations apply: The customer bears the return costs, unless the unsuccessful delivery is due to the customer's fault. The customer is obliged to immediately inform the seller of the unsuccessful delivery and provide relevant information for redelivery or an alternative solution.
§ 12 Return Costs / Refund
12.1 Return Costs in the Event of Cancellation
If you exercise your statutory right of cancellation as a consumer, you will bear the direct costs of returning the goods, unless the delivered goods do not correspond to the goods ordered or are defective.
12.2 Refund Duration
We will refund refunds in accordance with applicable law and the terms and conditions set forth in this Agreement. It may take up to 30 days for the refund to be credited to the customer's account. This period may vary depending on the payment method and bank.
12.3 Refund Method
Refunds will generally be made using the same payment method used by the customer for the original transaction. If this is not possible, we reserve the right to choose an alternative payment method. Any additional fees or costs associated with the refund shall be borne by the customer.
12.4 Proof of Return
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.
12.5 Customer's Obligation to Provide Information
The customer is obligated to provide us with all necessary information and documents to enable proper processing of the refund. As long as the necessary information and documents are not available to us, we shall not be in default.
§ 13 Warranty and Guarantee
13.1 Legal Basis
The warranty is subject to the provisions of the German Civil Code (BGB) and the German Commercial Code (HGB). The HGB only applies to merchants.
13.2 Definition and Demarcation
There is generally no separate warranty for our products. The statutory warranty provisions apply. Any warranty provisions below apply to individual warranty agreements.
13.3 Duration of the Warranty Period
The warranty period for consumers is 24 months from the date of purchase. For businesses, the warranty period is 12 months from the date of purchase.
13.4 Agreed Quality of the Goods
The provider's own information and the manufacturer's product descriptions are decisive for the goods. Other advertising statements are not binding.
§ 14 Obligation to Inspect and Give Notice of Defects in Accordance with the German Civil Code (BGB), the German Commercial Code (HGB)
14.1 General Obligation to Inspect and Give Notice of Defects in Accordance with the German Civil Code (BGB)
The customer is obligated to thoroughly inspect the goods received immediately upon receipt. If defects are discovered, the customer is obligated to inform the seller immediately. This obligation to inform applies both to defects discovered immediately and later.
14.2 Obligation to Inspect and Give Notice of Defects for Merchants in Accordance with the German Commercial Code (HGB)
Merchants must inspect the delivered goods immediately – at the latest within one week – upon receipt and notify us immediately. Otherwise, Section 377 of the German Commercial Code (HGB) applies.
Failure to comply with this obligation to notify defects will result in the exclusion of warranty claims.
14.3 Procedure for Rectifying Defects
In the event of defects being discovered in our products, the seller reserves the right, at its sole discretion, to either repair the defect or provide a replacement. These measures will be initiated immediately and are free of charge for the customer.
14.4 Rectification of Defects at and Outside the Place of Performance
Defects must generally be rectified on our company premises. If the defect is rectified at the original place of performance, the customer will not incur any additional costs.
If, for legitimate reasons, a defect must be rectified at a location other than the place of performance and this corresponds to the normal use of the goods, the customer will also incur no additional costs.
14.5 Defect Rectification
The customer may not assert any claims beyond the free rectification of defects or replacement delivery unless the rectification of defects fails. The customer may not claim loss of earnings or revenue for the period of the defect rectification or until the replacement delivery.
§ 15 Exclusion of Guarantee and Warranty in Case of Breach of Security Seal, Software Lock, and Maintenance of Laser Devices
15.1 Breach of Security Seal
The warranty and guarantee claim expires in the event of a breach of the security seal in accordance with contractual agreements.
15.2 Maintenance Requirements
After delivery, it is mandatory to have annual maintenance performed. Failure to perform this maintenance may impair the product's performance and negatively impact the achieved results. Customers should note that the warranty and guarantee will be void if maintenance is not performed by SHR Germany Onlineshop / SHR Germany.
15.3 Third-Party Intervention
Unauthorized intervention will void the warranty and guarantee. The device may only be repaired, serviced, and inspected by qualified SHR Germany Onlineshop / SHR Germany personnel when necessary.
15.4 Replacement of Wearing Parts
SHR Germany / SHR Germany Onlineshop will replace wear parts to ensure proper function.
15.5 Impact on Warranty and Guarantee
Improper use may impair the warranty and guarantee. Please observe the usage recommendations to maintain your rights.
15.6 Software Lock
Our devices contain a software lock that is activated for security reasons if the permitted usage time of the pulsed light lamps is exceeded. The lock can only be lifted by authorized representatives of SHR Germany GmbH / SHR Germany Online Shop, as for security reasons, an access code cannot be issued to customers. This lock function is inextricably linked to the device software and cannot be deactivated independently.
§ 16 Exclusions of Liability
The warranty does not cover wear and tear or improper use. Damage caused by modifications or repairs by third parties will result in the exclusion of the warranty and guarantee.
16.1 Exclusion of Liability for Vandalism and Negligent Use
Damage caused by vandalism or negligent use is not covered. Please ensure proper use to maintain your rights.
16.2 Exclusion of Liability for Misuse
We assume no liability with regard to SkinTechBeauty devices sold by us if the user does not follow the instructions during treatment and damage to treated areas of the body is caused by this misuse. In particular, during cryolipolysis treatment, it is always imperative that the device is set up correctly and that a sufficiently moist anti-freezing membrane and anti-freezing gel are used.
§ 17 Withdrawal from Purchase, Non-Acceptance of Goods, Returns
17.1 General
There is no contractual right of withdrawal.
Non-acceptance of the goods by the customer, return of the goods without legal grounds, or unilateral withdrawal from the purchase contract by the customer do not lead to cancellation of the contract.
17.2 Cancellation of Contract
If the customer definitively refuses to accept the goods and thus declares unilateral cancellation of the purchase contract, or if the customer no longer wishes to adhere to the purchase contract or withdraws from the purchase contract, the seller may demand 25% of the gross purchase price as flat-rate compensation. Any advance payments already made shall be offset against this claim for damages. The buyer reserves the right to prove that the seller has suffered no damage at all or only a significantly lower amount.
17.3 Limitation of Liability
We assume no liability for losses, damages, or costs resulting from "withdrawal" or the unlawful sending of returns. Any further claims, in particular claims for compensation, are excluded unless they result from gross negligence or willful misconduct on our part.
§ 18 Usage Fee
18.1 Legal Basis
A usage fee may be charged for the provision and use of our devices. This fee is calculated in accordance with applicable legal provisions.
18.2 Definition and Demarcation
The usage fee is a fee charged for the use of our devices. The exact amount and calculation of the fee are governed by statutory provisions.
18.3 Terms of Payment
The usage fee is due and payable immediately upon receipt of the invoice.
In the event of late payment, additional fees or interest may apply in accordance with statutory provisions.
18.4 Loss or Damage
In the event of loss or damage to the device during use, we are entitled to compensation in accordance with statutory provisions.
§ 19 Rental Equipment
19.1 General Provisions
SHR Germany Onlineshop GmbH does not provide loaner devices.
19.2 Exceptions for Maintenance and Repairs
Regardless of maintenance work, repairs, or other circumstances, customers are not entitled to a replacement or loaner device.
19.3 Provisions for Delivery Delays
Even if a device purchased by the customer is not in stock or there are delivery delays, there is no entitlement to the provision of a loaner device.
§ 20 Retention of Title and Measures to Secure the Company
20.1 Definition of Retention of Title
Retention of title ensures that we retain ownership of the delivered goods until all claims have been fully settled. remains.
20.2 Legal Basis
We reserve the right to retain ownership of the goods until the purchase price has been paid in full. Any pledging or transfer of ownership as security prior to transfer of ownership is not permitted.
20.3 Regulations on Use and Resale
Entrepreneurs are only granted the opportunity to use and sell the purchased goods in the ordinary course of business upon full payment of the purchase price.
20.4 Restrictions and Exceptions
The customer is not entitled to any right of retention.
20.5 Customer's Obligation to Provide Information
The customer is obliged to inform us immediately in writing if third parties assert rights to the goods subject to retention of title, in particular in the event of seizure.
20.6 Rights in the Event of Default in Payment
In the event of default in payment, we are entitled to demand the immediate return of the goods subject to retention of title and to withdraw from the contract.
20.7 Provisions in the Event of Insolvency Proceedings
If insolvency proceedings are initiated against the customer's assets, we are entitled to withdraw from the contract and demand the immediate return of the goods subject to retention of title.
§ 21 Right of Withdrawal and -instruction
21.1 Definition and Demarcation
SHR Germany Onlineshop GmbH differentiates between consumers and businesses. A right of withdrawal applies only to consumers.
21.2 Right of withdrawal for consumers (according to the German Civil Code)
Consumers have a right of withdrawal when concluding a distance selling contract in accordance with Section 355 et seq. of the German Civil Code.
21.3 Exclusion of the right of withdrawal
- Contracts concluded in our business premises, at trade fairs, or at our in-house exhibition: According to Section 312 of the German Civil Code, there is no right of withdrawal.
- Hygiene and health protection: According to Section 312g Paragraph 2 No. 3 of the German Civil Code, the right of withdrawal does not apply to the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
- Inseparable mixing: According to Section 312g Paragraph 2 No. 4 of the German Civil Code, the right of withdrawal does not apply to products that are inseparably mixed with other items after delivery. were.
21.4 Services
Receiving a Zoom link in connection with the online training is considered a service provided.
21.5 Exercising the Right of Withdrawal
To exercise the right of withdrawal, the customer must inform us of his or her decision to withdraw from this contract by means of an unambiguous declaration. A sample cancellation form is provided, but its use is not mandatory.
Sample Cancellation Form
[Name of Company/Seller] _______________________________________
[Address] _______________________________________
[Telephone Number] _______________________________________
[Email Address] _______________________________________
I/we hereby cancel _______________________________________
the contract concluded by me/us _______________________________________
for the purchase of the following goods _______________________________________
/provision of the following service ___________________________
Ordered on ______________________________________
Received on ______________________________________
Name of Customer(s): ______________________________________
Address of customer(s): ______________________________________
Signature (only for notification on paper): ______________________________________
Date: _______________________________________
(*) Delete as appropriate.
Cancellation Policy
21.6 Consequences of Cancellation
21.6.1 Refund Terms:
If you cancel the contract, we will refund all payments made by you, less the delivery costs.
21.6.2 Refund Period:
The refund will be made within 30 days of receipt of your cancellation notice.
21.6.3 Incoming Goods Inspection:
Upon receipt of the returned goods, we will check them for completeness and functionality.
21.6.4 Return Costs:
The return costs are generally borne by you, unless the Delivered goods do not correspond to the ordered goods or have defects.
§ 22 Customer Service
22.1 Processing Time
Our average processing time for customer inquiries is up to 48 hours. This allows us to provide a well-founded and appropriate response. This time may vary depending on the nature of the request and our current workload.
22.2 Communication Channels
Customers can submit their inquiries to us via various channels:
Phone: 49 (0) 2103 - 9637775
Email: [email protected]
Other contact options provided by us can also be used.
22.3 Our Commitment
We strive to process all inquiries as quickly and efficiently as possible and to provide our customers with first-class support.
For further information about our company, please refer to the imprint on our website.
§ 23 Liability
23.1 Unlimited Liability:
- The provider is fully liable for damages resulting from injury to life, body, or health:
- In all cases of intent and gross negligence.
- In the case of fraudulent concealment of a defect.
- In the case of assumption of a guarantee for the quality of the purchased item.
- In the case of damages under the Product Liability Act and in all other legally regulated cases.
23.1.2 Limited Liability
In the case of slight negligence, the provider is only liable in the event of a breach of essential contractual obligations, and liability is limited to the damage that is typically foreseeable within the framework of the contractual relationship.
23.1.3 No Assurance of Treatment Success
Our company expressly makes no guarantees or assurances regarding the success of the Treatments vary. We would like to point out that the individual success of treatment depends on various factors.
§ 24 Availability of the Website
- The provider does not guarantee the constant and uninterrupted availability of the website and the services offered there.
- No liability is assumed for fluctuations in data communication via the Internet that are beyond the provider's control.
§ 25 Storage of the Contract Text
- The contract text will be stored by us.
- After completing your order, we will send you all order details.
- You can view and download our General Terms and Conditions (GTC) on this page at any time.
- Information about your past orders can be found in the "Customer Login" area.
§ 26 Contract Language
The contract language is German. All communication, contractual documents, and information are provided in this language.
§ 27 Choice of Law
These General Terms and Conditions (GTC) and all contracts concluded under them shall be governed by the laws of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods is excluded.
§ 28 Place of Jurisdiction
Düsseldorf shall be the exclusive place of jurisdiction for all disputes arising from or in connection with these GTC or the contracts concluded under them. This only applies if you are a merchant.
§ 29 Notice according to the Battery Act
29.1 General Notice
Due to batteries and rechargeable batteries possibly contained in our shipments, we draw your attention to the following obligations and notices in accordance with the Battery Act (BattG).
29.2 Disposal
Batteries and rechargeable batteries must not be disposed of with household waste. As a consumer, you are legally obliged to return used batteries and rechargeable batteries.
29.3 Hazards and Resources
Used batteries can contain harmful substances that, if disposed of improperly, can harm the environment or your health. At the same time, batteries contain important raw materials such as iron, zinc, manganese, or nickel, which can be recycled.
29.4 Return options:
After use, you can:
- Return batteries to us.
- Dispose of them free of charge in your immediate vicinity, e.g., at retail outlets, municipal collection points, or at our shipping warehouse.
- Disposal at retail outlets is limited to the quantities normally available to end users. Likewise, the return is limited to used batteries of the type that the distributor has or has had in its range as new batteries.
29.5 Labeling
The symbol of the crossed-out garbage can means that batteries and rechargeable batteries must not be disposed of with household waste. You can also find other symbols under this symbol:
- Pb: Battery contains lead
- Cd: Battery contains cadmium
- Hg: Battery contains mercury
§ 30 Data Protection and Handling of Personal Data
30.1 Data Protection
The protection and security of personal data is our highest priority. All personal data will be treated confidentially and stored and processed in accordance with applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
30.2 Collection and Processing of Data
We collect and process our users' personal data in accordance with applicable data protection regulations. This data is used exclusively to fulfill our contractual obligations and to provide our services. Furthermore, we may also share the data with our cooperation partners, in particular SHR Germany GmbH, if necessary to complete the order. All further information on the collection and processing of data can be found in our privacy policy.
30.3 Sharing of data
Without the express consent of the user, no personal data will be shared with third parties unless this is necessary to fulfill contractual obligations or due to legal regulations.
30.4 User rights
Every user has the right to receive information about the personal data we store, to correct it, to block it, or to delete it. Inquiries can be made in writing or by email to the address provided in the legal notice.
30.5 Cookies and web analysis tools
Our website may use cookies and web analysis tools to improve the user experience and to collect statistical data on the use of our website. Users can adjust their browser settings to reject or delete cookies.
30.6 Data Security
We use technical and organizational security measures to protect the personal data we store from accidental or intentional manipulation, loss, destruction, or unauthorized access.
Terms and Conditions effective May 14, 2025